Customer Care
When you need HVAC service for a commercial building, you want a company who will take a consultative approach and execute a solution customized to your specific needs. This is the cornerstone of our HVAC service team. A service agreement with LONG means you’ll receive a team of experts who will not only support, maintain, repair, upgrade, and/or retrofit the HVAC equipment in your building, but will take the time to listen to your wants and needs. It’s not “one size fits all” – your HVAC service plan will be as unique to your building as your HVAC systems. We’ll maintain communication with you so you’re never left in the dark and will do what it takes to deliver the mechanical service you need, when you need it.
HVAC Repair, Replacement, & Retrofits
A breakdown in mechanical equipment interrupts your daily operations, impacts your budget, and affects the comfort of your building environment. Our HVAC technicians will drive to any location in the state and work quickly to repair your mechanical equipment, so you can get back to what matters most. If the equipment cannot be fixed, we offer replacements from industry leading HVAC manufacturers and can help you choose the best option to keep your system running smoothly.
If you find yourself in frequent need of service on your HVAC systems, it may be because of older equipment. Outdated equipment experiences recurrent breakdowns and failures and prevents your building from operating at its best. LONG can help you leverage your existing system with retrofit options and upgrade opportunities, so you can avoid the hassle of constant HVAC repair while saving money on energy costs.
Scheduled HVAC Service
We don’t just prioritize fixing your HVAC equipment when it goes down – we’ll help stop it from breaking in the first place. Preventative maintenance on your equipment is one of the best ways to keep your building systems running at peak performance while limiting the likelihood and impact of mechanical breakdown. When you partner with us, you’ll receive scheduled commercial HVAC service on your equipment to extend its life and cut down on unexpected service visits.
Emergency HVAC Service
Preventative maintenance for HVAC systems certainly helps prolong your mechanical equipment, but breakdowns will happen. We know these situations are urgent and time-sensitive, so we offer our customers emergency commercial HVAC service on their buildings, 24/7/365. Day or night, you can rely on LONG to keep your building systems functional and your occupants comfortable.
Proactive HVAC Service
It’s easy to identify the needs of your building today, but what about your plans for the future? When will your equipment need updating? How can energy efficiency measures improve your bottom line? How do you work updates and energy improvements into your financial plans? Our team is here to help answer these questions.
Beyond preventative maintenance for your HVAC equipment today, we’ll consult with you and develop a plan for your building systems in the future. No matter what the goals are for your building, LONG is dedicated to making them a reality.
HVAC Safety Training
Safety is our primary concern. Our HVAC service team is dedicated to on-going safety training and education to stay up-to-date on the latest safety standards and practices. All HVAC technicians are trained in and receive continuing education for:
- 10 and 30 Hour OSHA
- Qualified Electrical Training (Arc Flash)
- Control of Hazardous Energy (Lockout/Tagout)
- Defensive Driving
- Fall Protection
- CPR/AED/First Aid
- Universal Refrigeration Certification
- Hot Work/Fire Prevention
- Radio Frequency
- Mobile Platform (Lift) Operator
- Hazard Communication
- Asbestos Awareness
Our Clients Speak Out
“Long has skilled specialists who can address specific critical issues with each part of our system. The depth of their team helps to keep our systems running efficiently. I expect that as we continue to work together, that we will be able to make our systems run even better and more efficiently.”
Wayne M. Robinson
Central Wyoming College
"The new web-based system provided by LONG was also able to integrate with the existing proprietary control system and with the new BACnet interface provided with the chillers in the central chiller plant..”
Jerry Phillips
Director of Facilities
“You have been proactive and very professional and I appreciate your work and the dedication of the whole team. I am so glad I chose LONG!!!!”
Gretchen Rickard
AK Cargo Port
"I wanted to express how impressed I have been with the service we received regarding some HVAC issues at one of our buildings for Habitat and Zeppelin Development. Dewey Schlag went above and beyond to assist us while we were experiencing an emergency and trying to keep one of our largest tenants happy and warm. He is definitely an asset to LONG.As a result, we are working to bring LONG on as our service provider for two of our buildings that have Daikin systems.”
Lilly A. Barnett
Senior Property Manager
Markets
LONG is proud to specialize in HVAC service for a wide range of commercial markets. Click the industry below to see how we can help.
